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Twitter – Great Marketing or Waste of Time?

By Linnea Blair
Friday, July 30th, 2010

Twitter continues to grow at a rapid pace and attracts thousands of new users each day. But you often hear people say that Twitter is a waste of time with no benefit to the small to medium sized business. Others rave about Twitter’s positive impact on their company.

The fact is that many small to medium businesses are using Twitter to develop relationships with their customers, raise awareness of their company, uncover the latest trends, and make more sales. How do they do this? Before we answer this question, let’s look at what Twitter is and how it works.

Twitter is a micro-blogging site that enables users to communicate with each other in “tweets” of up to 140 characters. You can think of a tweet as a text message that is not directed to one person in particular, but to all your “followers”. When you tweet, your message appears on Twitter to all the people who have chosen to follow you. You also choose to “follow” other people such as your followers, customers, prospects, media representatives and others who have an interest in your company or industry.

It’s important to understand that your tweets shouldn’t be sales oriented announcements about how great your products or services are. Effective tweets should build relationships and can take many forms. The main guidelines are that your tweets should in some way be of value to your followers, they should be worded in a conversational tone, and they should reflect your company’s culture.

Your tweets can help position your company as a reliable source of expertise by including links to your company blog or an industry site. They can let your followers know about the latest developments in your business. They can take your followers behind the scenes at your company to show them your personal side and create stronger connections. You can also “retweet” interesting tweets from others to your followers.
Some retailers offer coupons or special promotions in their tweets. Although these are outright promotions, these companies usually have separate Twitter accounts where people become followers specifically to learn about special offers.

Besides tweeting to your followers, it’s important to remember that Twitter is a two-way conversation. You will want to pay attention to what other people are saying in their tweets to learn their opinions and ideas concerning your company, product, service or industry. Even better, you can tweet to ask questions, present ideas and request feedback from your followers, and get quick responses. You can also use the Twitter search function to find out what all users, not just your followers, are saying about your product, brand, company or industry.

If you decide that Twitter might benefit your business, there are a number of steps to take to get started. First, you will need to set up a Twitter account if you don’t have one. Designate who will manage your account by tweeting and monitoring tweets from your followers. You might want to have several people managing your account to ensure effective coverage. But make sure they understand your Twitter goals and guidelines.

The next step is to attract followers. If you have the email addresses of your customers, you can search for them on Twitter and become their followers with the goal of having them reciprocate by following you. You will want to include a Twitter link on your website and have a Twitter button in your emails, electronic newsletters and other correspondence.

Many small to medium businesses are finding that Twitter is an effective way to communicate with existing and potential customers and build a relationship with them. Twitter might be the right tool to develop connections for your business. Remember that it’s a two-way conversation and that you must bring something of value to your followers in order to succeed in the long run. The best way to learn about Twitter is to jump right in and start tweeting.

Feel free to connect with us on Twitter at www.twitter.com/AdvisorOnTarget. We try to share useful information for small to medium businesses about social media marketing and other business tips.

Some information in this article is sourced from RAN ONE © 2010 Bullseye

Categories : Social Media Marketing
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3 Little Secrets – The Keys To Low Budget Marketing

By Linnea Blair
Tuesday, April 27th, 2010

Even in a downturn, if you don’t get in front of people and explain your unique value proposition then your chances of selling will be restricted to current customers or accidental passersby.  Marketing is what sets you up for selling.  However, there are three important things you should appreciate before you start.

1.    Your target customers need to hear your marketing messages at least 7 times to influence a buying decision.  Sounds like a lot – it is. People just don’t always take in all the information at any given time. Especially the first time they hear it, so you need to choose strategies that allow you to repeat them often enough to work for you.

2.    Expensive ads don’t guarantee sales – even when they are popular with the public. Companies have gone broke over big ticket ads. Every marketing dollar has to translate into sales.

3.    A sure way to improve sales is to use multiple marketing channels. Your underlying message should be consistent, but you need to get it out in a variety of mediums.

So, if you’re a small to mid-sized business on a limited budget your tactics should be to optimize your spending so that you get in front of the right customers regularly and in a variety of ways.  Here are four techniques you can use to achieve that.

Identify and target niche customers
Unless you are a major player with an unlimited amount of money to devote to scatter gun marketing – go narrow. Do your market research and focus on niches – those groups of customers you can clearly identify who would be interested in your offering.  Customers who are affordable for you to reach! Then get your message out into local clubs, trade shows, industry publications, niche newsletters, anywhere you can reach those specific prospects.  Read More→

Categories : Marketing
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Nine Easy Ways To Grow Your Marketing List

By Linnea Blair
Tuesday, March 23rd, 2010

Target every new contact for follow up communications and watch customer loyalty – and your profits – grow.

A good quality customer and prospect database for email or direct mail can mean the difference between business survival and failure, especially during times of slow growth. The same list, combined with smart communications, will make the good times even better. It costs more money to find new customers than it does to nurture repeat customers through regular contact, so you need to make accurate list-building a daily habit.

Here’s a checklist of ways you can effortlessly add more potential customers:

Direct web traffic
Put a prominent message on your website inviting browsers and customers alike to sign up for regular contact. Your pitch needs to be more than an exercise in collecting names and addresses. Make it clear you’ll be rewarding customers with discounts, sending regular free tips or professional advice too, by mail or email. You must also clearly stress up front, the ease of ‘opting out’. People are more likely to give you their details if they are sure they can leave your list as easily as they joined it.

Customer lists
If you already have clients’ addresses for purchasing, invoicing or other purposes, invite this already ‘warm’ list to receive marketing news too. It may also be appropriate to ask them during regular contact, to recommend or refer like-minded colleagues, particularly if you can offer an incentive for them to add to your list. Read More→

Categories : Marketing
Tags : , , ,

In-Person Networking Works

By Linnea Blair
Friday, July 31st, 2009

Despite the benefits of online contact any time, from anywhere, personal interaction is as good for business now as it was 20 years ago. In the world away from your desktop, your competitors are shaking hands with your potential customers over lunch or a laugh right now. What are you waiting for? Get out of the office and network.

Making personal business connections may take longer, but they are potentially as important as driving web traffic and planning your advertising campaigns. For relatively little expense, seeking industry events and other face-to-face business opportunities should form an equal part of your marketing strategy.

When business is slow, mass marketing or email marketing your existing clients seems the obvious low-cost option to generate sales, but forging personal networks with face-to-face contact brings a unique set of advantages. And there’s no ‘delete’ key.

Networking builds trust

The important thing missing from online contact is the real connections that create genuine trust.

The advantage good networkers enjoy is access to more private or useful knowledge only available through personal contact. Filing unmanageable amounts of downloaded documents or exchanging emails is no replacement for conversations that spill over into further mutual contacts and unexpected opportunities.

Meeting with people also brings different skill sets to a business relationship. Online, you tend to stick to one topic or problem. Where a gathering incorporates socializing, common interests outside business tend to crop up too, leading to wider networks and experiences. Read More→

Categories : Relationship Marketing
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Get better business results online!

By Linnea Blair
Sunday, March 15th, 2009

Professional Painters – Do YOU want to show up on Google’s first page in the top ranked search terms for painting contractors in your local area and get leads?


Advisors On Target has added a new service and we want our clients and newsletter readers to have the first opportunity to see what we have going on and to participate if you are interested. Advisors On Target and Web Strategy Lab have teamed up to launch Pro Painting Net, which we believe will be of tremendous value to our clients.

Are you ready to get better business results online?  Then claim YOUR local service area now with your own Pro Painting Net Mini-Site!

All 3 of our On Target Beta-Testers are on the front page of Google for the top ranking search term with their locale! This happened within days.

Some of you may be able to say you are already on the top 10 listings in Google, if so, Congratulations. But most of you are not ranking where one of your sites have the best chance of being found.

Would you like to be here? Look at these results for Painting Contractor and On Target group member, Mario Guertin

Now you too can be a part of Pro Painting Net – a network of websites built around the highest volume painting-related keywords on the search engines. What’s in it for you?

  • You get your own 3-page ‘mini-sites’ optimized for local searches for your painting services in any of your service areas.
  • You get exclusive rights on any PPN Domain to any service area you choose – and you define the service areas.
  • You get quality backlinks to your existing website.
  • You benefit from the success of every other member of the Network.
  • By the way, it’s very affordable

Your Mini-site is meant to be a piece of your online presence – another way to get you found and will in most cases rank faster and higher than you can get your “main” website to rank for the top search terms

But does it really work? We asked 3 On Target Members to be beta-testers for this new program, one in a small market and two in larger markets but using a the name of a local service area within the larger market as a key word. Here are our Beta Tester stats from March 1, 2009 for the term “house painting” followed by the local name: Read More→

Categories : Business Strategy, Internet Marketing, Marketing
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Are You Killing Your Credibility?

By Bill McKinney
Sunday, February 22nd, 2009

I just returned from New Orleans (I’m still in mourning about having to come home) where I participated in PACE 2009, the annual national convention for the painting and decorating industry.  Between manning the Advisors On Target booth at the trade show and presenting an educational program on web strategies, I had the opportunity to meet and talk to hundreds of painting contractors about their online efforts and results.

Not surprisingly, I found a wide range in the general level of web competence among the business owners I talked to.  Some were pretty savvy internet marketers, looking for subtle ways to improve their already strong results online.  Others were just getting going – either starting from scratch or looking to revamp old, tired websites and strategies that aren’t up to 21st century standards.  But nearly everybody had one thing in common.  Everybody was aware that online performance is critical in today’s business and social climate – that your web presence it the most cost-effective way to promote your business, and that more and more consumers rely exclusively on the internet to find and evaluate local businesses.

I was pleased to see so much awareness and so much determination to master the tools and techniques of internet success.  But I was shocked by the number of business people who mangle their credibility by overlooking a simple thing – their email address. Read More→

Categories : Internet Marketing, Marketing
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Keep Your Customers Coming Back

By Linnea Blair
Sunday, September 28th, 2008

Linnea Blair, Business Coach & ConsultantCustomer loyalty programs work big time for big companies but small business owners are often deterred from developing one because of worries about how much it would cost or how difficult it would be to organize and manage. As a matter of fact, the very same principles that keep customers coming back to big companies can be utilized to develop a small business scale loyalty program without a lot of cost and drama.

Make customers feel like ‘members’

Creating a ‘club’ that provides special incentives to members is one of the best ways to retain customers. This approach works because it is based on the primal human need to ‘belong’ to something – especially where belonging also makes us feel we are being treated as special.

Who gets to be a member? A customer loyalty program based on membership should convey a feeling of privilege for those selected so it can’t be open to all and sundry. Customers may qualify for membership either by purchasing their entrée or by dint of their past support and loyalty.

General Nutrition Centers, a specialty retailer of vitamins and supplements, offers a Gold Card membership program that provides discounts on products, personalized mailings and email on health related topics, product news and exclusive offers. GNC found that they could even use their program to actively iron out lows in their sales pattern by offering a special discount on sales made on Tuesday, traditionally their slowest sales day. Read More→

Categories : Customer Service Systems, Relationship Marketing
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Finding Your Niche

By Linnea Blair
Wednesday, July 30th, 2008

Large companies often leave smaller market segments unserviced since they don’t represent, for them, a sufficiently profitable target. A small business can capitalize on these unmet needs by developing a product or service that fills the gap. You can think of a niche market as a narrowly defined group of potential customers.

A niche market can be a built on developing a product for a particular consumer demographic, such as manufacturing kosher milk products to meet the dietary requirements of particular religious groups. Many service firms have grown their business by deciding to build up expertise in how a certain industry works and focusing on attracting clients from that industry based on the expertise they can offer. Others will concentrate on a particular service line such as a dentist who specializes in pediatric work. Still other businesses concentrate their resources on marketing to a particular region, so they could be said to operate in a geographic niche. The competitive advantage of being in a niche market derives from being alone there and of being able to offer a level of expertise others can’t match or perfectly filling a particular need.

Niche market businesses are frequently small scale since they tend to focus on identifiable sub segments of a larger market such as cleaning blinds instead of cleaning offices in general. But it’s an error to think that that is a necessary association. The First Commerce Bank, in Charlotte, N.C became hugely profitable concentrating on servicing small business clients and some accounting firms have moved into the big league through providing advice to clients in specific industries or occupations.

There are three basic ground rules for making niche
marketing work for you.

1. Develop a detailed marketing plan:a well developed marketing plan is the key to successful niche marketing. It has to be very specific about the basic business concept – what you are selling, who you are selling it to, why they would buy it (the benefit to the customer) and how you will make money out of it.

2. Appoint a niche champion:the secret to tapping into a niche market and working it to get the best return is to know just what it is the consumer will really value from the product or service you are offering. If you need to, find a niche champion with the knowledge and experience in the product/service that will enable you to develop just the right package. If your niche marketing initiative is really a subsidiary line of business within a larger organization, for instance preparing a line of gluten-free products within a general bakery business, ensure the project is properly funded and the niche champion has sufficient authority and respect to be able to keep the project on track. Don’t throw away the opportunity through bad planning and execution.

3. Market hard: niche marketing succeeds or fails on its success in connecting with exactly the right kind of customer. Both the target market and the marketing channels that will most likely reach them should be closely defined. Give careful consideration to what marketing messages will work best as ‘hot buttons’ for prospects and will prompt them to purchase the product. Marketing spend may not need to be large but it does need to be well focused so as to get your name known within the target market and educate them to the benefits of using your product/service. In the case of gluten-free bakery products, you could advertise in health food stores, food bars, natural healing centers and healthy living publications.

The famous entertainer Bill Cosby once said, “I don’t know what the secret of success is, but I know the secret of failure and that was trying to please everybody.” The same wisdom applies in business as in entertainment. For many businesses, large and small, creating a product or offering a service that satisfies the needs of a niche market has been a recipe for success.

Information for this article is sourced from RAN ONE.

Categories : Business Strategy, Marketing
Tags : ,

Drumming Up Business During Slow Times

By Linnea Blair
Monday, June 30th, 2008

Every economy and every business has its ups and downs. The trick to weathering the storms successfully is to be prepared for them.

Reactivate Dormant Accounts
The quickest and easiest way to do this is to sit down with your list of past customers, call them, say hello, and see what’s going on. Don’t make this a hard sell call, just a reminder that you have done business before and you are interested in working with them again. You don’t have to ask for work directly but when you end the conversation you might say something like, “Well, it’s been good talking with you. Keep in touch, and if there’s anything I can ever help you with, don’t hesitate to give me a call.” If you are uncomfortable about phoning, send a letter, flyer or brochure that mentions new products or services and includes testimonials from other customers.

Provide Superior Service To Current Customers
When business is slow you want to do everything you can to hold on to your existing customers. The best way to hold on to them is to give them not just their money’s worth, but more than their money’s worth. Now is the time to go the extra distance, give that little bit of extra service that can mean the difference between dazzling them and merely satisfying them. The best protection against a downturn in business is an active list of delighted customers.

Have Existing Customers Drum Up New Business For You
It’s probably fair to say that the customers you’re currently dealing with associate with like-minded people – people who are in a similar income bracket, have similar interests, hobbies, and buying habits. And therein lies your sleeping giant. A referral system can harness this giant by encouraging existing customers to refer these people to you. If it’s true that most of your customers are happy with your business and the products and services you sell, then it follows that most would be quite happy to refer you given an easy way to do so, such as displaying your brochures in their business. Slow times also provide the opportunity for more active networking, looking for opportunities that may only present themselves when talking to people.

Plan An Ongoing Marketing Campaign
Slow business presents an opportunity to increase the amount of your time spent on prospecting for new business. During a lull in business you need to make this extra effort to attract clients or customers, follow up on leads and close sales. What types of marketing work best in slow times? Use a combination that includes direct marketing (direct response print ads, sales letters, self mailers, postcards, special offers) plus low-cost/no-cost visibility enhancing publicity techniques (press releases, articles, speeches, booklets, seminars, newsletters). Avoid costly image building marketing such as large space ads, slick corporate brochures, expensive annual reports and other marketing communications that can drain your budget without producing sales.

Add Value To Your Existing Services
In a slow economy customers are more concerned with price than ever before. Actually, their real concern is making sure they get the best value for their money. You can win new customers and retain existing ones by enhancing your services and providing your customers with more value for their money. For instance, if you are selling a commodity item you could add value by offering faster delivery than your competitors. Or a wider selection. Or easier payment terms. Or a better guarantee. There is no need to give away the store and promise an excessive amount of extra service. The extras you provide need not take a lot of time or cost a lot of money.

Keep Busy By Working ON Your Business
A slow period in your business is a good time to busy yourself with internal projects that will improve the business, such as developing a new marketing strategy, making technical improvements to an existing product, auditing and improving your customer service procedures, revising your newsletter or website, or any of a hundred things that you couldn’t find the time for previously. Now you have the time. So do them.

Information for this article is sourced from RAN ONE.

Categories : Marketing
Tags : ,
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